Our Policies

LEGAL REQUIREMENTS

You must be at least 21 years of age to order or receive alcoholic beverages from Downstream Wines. Receipt of shipments containing alcoholic beverages require the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased fromDownstream Wines are not for resale, and are for personal consumption only.

CREDIT CARD CHARGES

Payments are processed at the time of online purchase. The wines are sold as “futures” (payment is received at the time of ordering and shipped at a later date, specified in the order confirmation, when temperatures are cool enough to ship wine).

ALLOCATIONS

We typically release wines once a year in fall. Members of our allocation list are invited to purchase an allocation of our latest release online during a held offering period. Members who purchase their allocation are automatically enrolled to receive annual shipments of following releases. Member can opt-out for one year by contacting sales@downstreamwines.com directly. If member doesn’t purchase the year after opting out, they will no longer receive automatic allocations.

STATES AUTHORIZED FOR DIRECT SHIPMENT

Currently, we ship directly to all states except for: Kentucky, Mississippi, and Utah.

If Downstream Wines is unable to ship directly to your state, please find a relative, friend or wine storage facility within a state we are allowed to ship to and use their address as your delivery address.

SHIPPING

We use several carriers. In most instances, UPS is the first option. We offer Ground, 2 Day Air, 3 Day Air. The customer may specify a different carrier or shipping method in the Order Notes section of the order form.

A person over the age of 21 years old is required to sign for the delivery because the package contains alcohol.

If a customer needs to manage their delivery after their order has been packed (2 weeks before the scheduled ship date) or has already shipped, we recommend emailing delivery requests directly to Downstream at: sales@downstreamwines.com.

We want the delivery process to be as smooth as possible for our customers. In many cases carriers are not legally allowed to accept delivery change requests from recipients because the package contains alcohol.

We are not able to accommodate pick-ups. If you have an account, we can ship to wine storage facility at All Ways Cool in Santa Rosa.

WINE IS A DELICATE COMMODITY

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Downstream Wines chooses shipping dates very carefully. We review the forecast shortly before orders are scheduled to ship. If the forecast is above 85 degrees, or below 15 degrees, we may delay shipments.

STORAGE

Wine is delicate so we recommend storing in an area that never exceeds 65 degrees Fahrenheit.

RETURNS AND CANCELLATIONS

We will replace any bottle of wine that is damaged, flawed or found unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. Please send an email to sales@downstreamwines.com to arrange for the replacement of a corked or flawed product.

A customer may request a cancellation and full refund of their order anytime before the wine is shipped by emailing sales@downstreamwines.com.

To avoid returned orders please contact us, sales@downstreamwines.com, and request that the order be re-routed to an address where someone can sign for the delivery or request to have it held for pick up within 5 business days at the carrier facility near you.

It is the customer’s responsibility to be present in order to accept and sign for the delivery of their wine. If we need to re-ship an order due to failed delivery attempts we may charge the customer $15 for the return fee in addition to the cost of re-shipping the order.

TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Downstream Wines relationship with you in the context of this website.

The term “Downstream Wines” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

PRIVACY POLICY

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you visit Downstream Wines.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

We may utilize third party companies in an effort to deliver you tailored content and advertising to that matches your interests when you visit our website as well as other websites. You may opt-out of the use of anonymous information for tailored advertising purposes. To learn more or to choose to opt out of receiving this personalized content, please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

II. Sharing of personal information – we don’t do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

III. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

IV. Protecting your information.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.